That prototype is fucking cool.

+1 on Dominic's comment.

Writing out the assumptions is a great place to start. Chances are you've made a lot of assumptions if you've never spoken with your users or usability tested your application.

Sure, but MBTI is built on Jung's work of cognitive functions which arguably carries more weight. An understanding of MBTI alone isn't that valuable but recognising and understanding function stacks (of which MBTI is built on) is.

Powerpoint?

Really interesting page from Intercom. It's hardly branded at all (not even the domain!). Super high-level top of funnel stuff: educating people about ways in-app messaging benefits companies. The micro-case studies are great too.

Makes me wonder though, how are people going to find this page?

How did you find it Philip?

People still SMS?

If you're writing CSS which runs on other people's websites, such as a JavaScript widget or a browser extension, then this could be very useful.

MailChimp use the full screen wizard pattern in their campaign creation.

I disagree. The title may be sensationalist but the content is hugely important. We're reaching a point in time where we have to choose between privacy and our civil liberties. As designers, specifically product designers, we hold great responsibilities for people's data. How do we hold that data? How does that data get shared? Who has access to that data? How do people communicate using the platforms that we build? Empathetic designers should be concerned about all these aspects.

These proposals are of great importance (and concern). A large community of DN is UK-based. Any changes in law will directly effect them in both their personal and professional lives.

Thanks for sharing this. It's a really interesting take on how-to videos. We work in this area and it's always interesting to see new takes on self-service support.

I see a couple UX issues with this format though...

Despite this being beautifully put together as well as introducing a bit of humour, do people really want to sit through a two minute video (of largely unrelated content) to get a quick answer?

Also, they're showing you how to block someone on mobile. Videos are data heavy and data is expensive on mobile. Facebook are requiring users to eat into their data allowances for what should be a relatively simple answer.

Relating my two points, those two minutes required to get your answer could become much longer if you're experiencing a slow mobile connection (Kevin Bacon's buffer face anyone?). Customers prefer self-service solutions (over high interaction support) because it's generally faster, this feels like a step backwards. It would be good to see the context these videos are used in.

Nice execution but I'm not sure how practical they are.