While the site looks fantastic the real problems start to show when you actually try and do anything. For example, try and set up a council tax direct debit from this page:
The site seems to be filled with similar breaks in UX like the above. I can understand if this was an unfinished site but all the press releases are touting this as a "complete overhaul" when really it feels like a hollow, unfinished re-skin.
While the site looks fantastic the real problems start to show when you actually try and do anything. For example, try and set up a council tax direct debit from this page:
http://www.manchester.gov.uk/info/200028/council_tax/5526/pay_your_council_tax_by_direct_debit/1
The site seems to be filled with similar breaks in UX like the above. I can understand if this was an unfinished site but all the press releases are touting this as a "complete overhaul" when really it feels like a hollow, unfinished re-skin.