Hey Jason,

It sounds like you've had a terrible experience. That really sucks. The problem we're solving is hard, but we're making strides, and we rely on user feedback like yours to continue improving the product.

Would love to talk to you further about your experience so we can gather some data and deduce what's causing it. Complaints are great, but data will actually help us solve the problem you mention.

Again, I'm at gillian@getprismatic.com. I hope you'll reach out so we can look into your account further and de-bug what's going on.

Hey Jason, We've been doing a lot this year to improve relevance, and gotten a lot of positive feedback about the improvements. Let's talk about what your experience has been. Can you email me? gillian@getprismatic.com