Hi Quintin,

I'll update you further directly by email but I wanted to let you know that we've resolved the issue on our side and the funds are on their way over to you. I'm still investigating but it appears to me that you hit an odd bug when you set up the account a couple of years ago.

Again, I'm very sorry for the trouble here -- please feel free to reach out to me any time with other questions.

Hi Quintin, I'm Ian and I work on Stripe support. Firstly, I'm really sorry to hear that you've run into an issue here. I've located the email you sent and I'm taking a look into this now for you as a matter of priority.

I'll be sure to get back to you by the end of the day today with at least an update on the situation, but if you've got any other questions or concerns in the meantime please feel free to drop me a line directly: ian.mellett@stripe.com .