You may have heard that “conversational interfaces” are the new hot trend in digital product design. Industry leaders such as Apple, Google, Microsoft, Amazon and Facebook are strongly focussed on building a new generation of conversational interfaces. Several trends are contributing to this phenomenon—artificial intelligence and natural language processing technologies are progressing rapidly—but the main reason why conversational interfaces become so important is pretty obvious: Chatting is natural for us since we primarily interact with each other through conversation.

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