Just remember. Technology - and technology companies - exists outside of Silicon Valley too. You don't have to work for SV companies. I have built a solid career developing software for companies well outside of the US-corporate sphere.

I mean, at the end of the day, virtually all of human existence is totally pointless as on a universal timescale anything we could possibly ever achieve is just a blip on the overall radar and will extinguish into nothingness even faster than it appeared... But if you focus on the hopelessness of it all, you miss the beauty that unfolds in front of you.

...making the rich richer and not actually improving the lives of others

You are and everyone is. This is not exclusive to working in tech or design. It is how capitalism works. Unless you get paid in direct relation to what you have provided in value for the company, you will always just make the rich richer.

Also understand, that this "I want a work to improve the lives of others" is also a narrative that you have absorbed. In our grid of values it may align as a more noble goal, but the actual truth of it all is that whatever you do will rely on the exploitation of other beings and you are also being exploited.

This sounds very grim, but try not to attach any value to what I am saying. I teach meditation and mindfulness and one very helpful thing you learn is to detach your ego from the narratives you tell yourself, the mind-chatter that is almost like white noise in your mind. You might not even consciously realise that you are doing that, but we all do.

If you want to live a good life you learn to detach from values that you have absorbed from other people and you find your own values. You become egoistic, meaning you ask how you personally feel about this / think about something first - you think about yourself first and then you decide how you act. The world would be a better place if we would truly start to think about ourselves first, because nobody is truly doing it. Putting yourself first means understanding what you are thinking and acknowledging all parts of yourself.

You can only share what you have cultivated. If you can't love yourself, you cannot love somebody else. If you want to improve the lives of others, you have to improve your own life first. You cannot give what you don't have.

You can start working at a company with different values but ultimately, those companies were also just made to make one person or a small group of people richer. Those might not be bad people just because they want to be rich. Realise that money is also aligned in your value system somewhere. What does it really matter, if you make other people rich? It does not add or remove something from your life, yet there is a part in your mind that tells you that it is bad - and this part is coming from the outside not from your inside.

As designers we are somewhat paid to mainfest human approval in something mostly visual - either approval from the people we design something for, or the people who pay us to design something. But all of this is related to finding out what will be liked what will be approved. So we are already equipped with a mind that is primed for absorbing narratives. You need to detach from that, otherwise your life will be always be directed by others.

I think it’s a good question. It’s not rude, and the discussion is an important one.

I don‘t feel guilty, because I do my best to ensure the things I work on are ethical. I realise I am very fortunate to be in a position where I can do that. I want the world to be a better place, and giving people the tools to help make that happen is important, even if my contribution is minor. Leaving the industry wouldn’t help that cause.

This is a question that everyone working in digital and tech should ask themselves on a regular basis. Who am I helping? It's a good question to keep you on the right track. As has been said, there are plenty of places and opportunities to do the work you enjoy and make a positive change, big or small. Seek them out, be vocal, stay the course.

I wish I'd thought this when I was still a student!

You can try to find a more ethical company to work for. Or do some work for free for no-profit and humanitarian organisations that always need design work but are often without money to invest. You'll gain a real world experience which is more valuable than any dribble exercise.

I've had LOTS of existential crises since a lot of why I became a designer was being influenced by social good, service design, and figures like Milton Glaser or Tibor Kalman. I can see a bit more of a thread in terms of what work has interested me and what impact it has had – overall there's a lot of great opportunity to create things that benefit people. Tradeoffs always exist and there will always be a tension of making money to keep a business profitable/viable and balancing how you create for your audience and hopefully leave a positive mark on society. As a person born and raised in Silicon Valley, I've seen a LOT of change and had a lot of anxiety about where my place in society is both as someone in a relatively healthy social class and gentrifier.

I will say, do not discount working in enterprise. As a general whole there's a lot of developer experiences and technologies that enable to do a lot more with what their efforts. For better and for worse, working in B2B means you're creating function and utility as opposed to viral stickiness or social vanity. You'll focus less on ad revenue or click conversions and focus more on utility and tools. For me this has been a pretty good place where I feel like my skills can be applied and the audience/effect is much more directly scoped. Your experience my differ though, there's tradeoffs of working in this area as well.

The world is changing rapidly and we can only try as best we can with what we have to make things better. Plastics are clogging our oceans, our clothing is destroying the environment, we waste almost half the food we produce and transit in America still relies largely on gasoline. You can make the best decisions with the circumstances in front of you, keep yourself conscious of where you can have an effect both with your work but also in your day to day life, and hopefully make some effect of making this world a little better bit by bit.

These are good questions for us all to be asking ourselves. A few thoughts that help me feel better when reflecting on my own work:

• Knowing that companies with social causes exist. I work at a company that helps people in quitting smoking, walking more, and improving their well-being. The fact that it's a commercial business with a profit motive like all business doesn’t lessen the positive social impact its operations are having. There may be fewer of such companies around compared to companies with neutral or negative social and environmental impact but they do exist.
• Learning that B-crops are becoming a thing. It’s a certification that evaluates "company’s operations and business model impact [on] workers, community, environment, and customers." Further along the lines of the notion that profit motive needs not be in direct conflict with positive social and environmental impact. There’s even job boards for B-corp-only jobs.
• While I consider my company’s impact to be net positive, I do make apps and enjoy that work immensely. I’m aware that our products benefit those who can afford a smartphone or an computer with internet connection which still leaves out many folks who arguably could use help the most. I do my best to keep myself exposed to these issues in my local community and help where I can. Many folks for whom keeping up with what local governance is doing about issues isn’t enough choose to engage by becoming public employees, working directly in government, or working at non-profits. Of course, these are all individual choices. It’s unreasonable and counterproductive to expect everyone to be a teacher or a doctor. But we can all be engaged citizens, doing our civic duties, starting with our own communities.

The industry would benefit for having a self-reflective individual like yourself around. Cheers!

You choose who you work for.

There are so many companies in the world (outside of the small bubble of silicone valley) that may need a digital solution to the problem they are solving.

Just make sure you choose to work for one that has chosen a meaningful and responsible problem that aligns with your values.

Nearly all of the ux and product people I have met in my time in the industry have been well meaning and passionate about making impact for good, not for capitalism.

I've been in the design industry for about 25 years now. Through all of that time the fundamental conceit of the job — no matter what new title is used, information architecture, UI designer, graphic designer, pixelpusher — design is (overall) a commercial endeavor; it's making things for the purpose of commerce. Obviously design can and should be used to propel ideas (posters, websites, etc, etc); but overall, a career is made in the commercial part of design.

One has to decide if there is any corporation or product that ultimately, in today's iteration of "free market" economics, doesn't just make the rich get richer. One also has to consider what is "good" and what is "beneficial"— what qualifies as good? Does working for a hospital or a health care provider qualify? Does working for a nonprofit? Or working for marketplace that creates income for others qualify? Given enough time, you'll be hard pressed to find many organizations, products, entities, apps, markets, etc, that don't eventually succumb to greed. That's just my observation.

First, I want to commend you for really thinking about what it is you do and why you're doing it (so early on in your career). I'm still kinda early on in my career and it's something I think about a lot. The ethics of technology, Silicon Valley, data privacy, artificial intelligence, etc.

Sure, a huge part of it is choosing the right company but unless you're in non-profit, you're still part of the capitalistic mindset which is what I believe is making you feel guilty.

For me, what makes me feel guilty as a designer is whether I'm making society more lazy. Our job is to make things easier for people but there may come a point where we turn into Wall-E. No one gets out of their chair and we have machines do everything for us. Should everything be easier? It's clear that technology has a lot of consequences:

"Unfortunately, what's best for capturing our attention isn't best for our well-being:

• Snapchat turns conversations into streaks, redefining how our children measure friendship.
• Instagram glorifies the picture-perfect life, eroding our self worth.
• Facebook segregates us into echo chambers, fragmenting our communities.
• YouTube autoplays the next video within seconds, even if it eats into our sleep. These are not neutral products.

They are part of a system designed to addict us."(http://humanetech.com/problem/)

Here are some other articles along those sentiments: https://www.fastcompany.com/90161166/this-design-generation-has-failedhttps://www.wired.com/story/our-minds-have-been-hijacked-by-our-phones-tristan-harris-wants-to-rescue-them/

With that said, even though there are a lot of things "wrong", I think we have a duty as designers to be the gatekeepers. That's what keeps me going, knowing that I am putting the humanity back into technology. Without people like us, technology will go down a dark path.

These feelings will evaporate when you leave school, have to pay rent and when you see how much of your money disappears into taxes before it even hits your account.

Figure out how to survive and become sustainable > Then focus on getting paid for what you love > Then if you ever manage earn enough to no longer worry about money then maybe you can take up philanthropy.

Product design could actually be incredibly useful for helping those who need it most. Our approach is focused on understanding people’s needs and problems and creating solutions right? This serves the underrepresented and ignored best.

As others said, you don’t have to work for dodgy SV types, there are plenty of companies looking to improve healthcare (at least in the UK where I live), make finance more accessible for everyone, improve our politics, make education easier, more efficient and cheaper.

It’s your choice who you work for.

The skills you have will also be useful if you want to build your own products and help solve some of the products you see.

Having said that, I know how you feel. I don’t think the problem is unique to product designers, a singificant percentage of us are working for companies that make the rich richer and the poor poorer.

It's important that you feel comfortable with what you do., and that you feel it's meaningful. You can find meaning many ways, though. I, for example, am satisfied knowing I'm making my users lives better. Even if I'm not curing cancer, I'm solving real everyday problems.

Another thing to keep in mind is that you can find meaning outside of work too, by volunteering for a cause you believe in, participating in a project, or, why not, donating money!

I don't have time to address the question at hand, but I do feel like (if you haven't read it already) you'd really enjoy this book.

Bad Blood: Secrets and Lies in a Silicon Valley Startup

https://www.amazon.com/dp/B078VW3VM7/ref=cm_sw_r_cp_ep_dp_ZnNSBbRPJ0K2K

Not rude at all, I love that you are talking about this :). Don't get discouraged though! There seems to be a ton of opportunities in the digital space. This was more on the development side, but I was really inspired by this story recently. Design gigs for good is another one I really like.

It's awesome that you can reflect on this so early in your career! I didn't until more recently. Whether you work for a company that you respect ethically or start your own venture, I think by staying true to your ethos you'll be fulfilled in your work and help lift up others in whatever way you can.

The fact that you are asking this makes you exceptional. I tend to find the strive for ethics a kind of design pursuit. Once Silicon Valley found out design makes money, it was weaponized. Things like dark patterns and "getting users hooked" are almost sinister, and in my opinion not really design at all.

You may or may not be involved in these practices. But it doesn't matter, because you won't stay at that job and you can always take your design skills elsewhere if you don't believe in them.

Wait, before you're a product designer, you're a user. A user of many products. More products than you design actually, and for sure a user of major products you'll never design for.

So if you feel compelled to act, stop using any tech product that started in / got funded by / has ant stakeholders in the Bay Area.

Our view of Product Design is heavily influenced by the case studies, Dribble portfolios and interviews we read/watch, and these are disproportionately skewed towards heavily commercial products. Like the top comment says, there is a world of digital products that exist outside of the overzealous SV "billion users or GTFO" culture.

I suggest looking into nonprofits in your area, as many are only now starting to develop a digital strategy for raising money online. Many are looking to implement microsites, mini-games, e-commerce stores and other "out of the box" approaches towards philanthropy, and they need help from designers motivated to do good.

I would just like to thank everyone for their incredible insights. I still hope I didn't sound too accusatory towards anyone. I've got a lot to think about in the next few years about where I see myself ending up, and this has all been very helpful. Thanks for participating in the dialogue!

On the one hand, it is important to question "what are we doing, anyway" often in order to make conscious decisions and actions. On the other hand, we all find ourselves in a specific capitalist paradigm—a game that has certain rules. Fortunately or unfortunately, in order to participate in a society, everyone (especially in societies with wealth and relative stability) has to play at least by some of the rules.

Of course, this doesn't preclude one in participating in or lending their expertise to causes that seek to change or overthrow parts of the machine you find objectionable. Finding your niche where you can do what you feel is right and still practice your craft (and eat) is one of the most burning questions of modern post-industrial society.

I hear "Bullsh*t Jobs" is a really interesting book, but I haven't read it yet.

Silicon Valley is not a monolith.

I oddly feel the same way towards using the UX title

I have used the UX title for over 5 years. I never went to school for HCI, but I continually read books about the topic. It wasn't until 2 years ago I started to actually do anything UX related in my projects. I felt like a fraud because I don't think I deserved to use that title. It always left a sour taste in my mouth, but I knew I had to use it for my past company.

Even today I still get squirmiest despite all the research, interviews, and usability tests I've done.

No reason to feel guilty as long as you always make the choice that seems right to you. You can't ever do better than that.

It's a totally fair question.

There is an enormous amount of software product design that doesn't cross into Silicon Valley / tech startup world. I've spent years designing video streaming and entertainment systems, farm management tools, cooking apps, tools for health diagnosis, workflow management and cinema booking apps. There is a lot of great, well-paid work outside of Silicon Valley that you can feel proud of.