the treehouse form experience kinda reminds me of old rpg games, where you just press next multiple time so you can get to playing the f***ing game. I really don't see value in chat many of the times, a better solution would be to build intuitive, personalized products. many times it seems that the chat interface is just a gimmick.

i'm not entirely sold on conversational UIs, as they are not without tradeoffs. the Treehouse form, for example, would take the user a minute or two to complete what could have been 3 traditional form fields: email input, select credit card on file, interests dropdown.

it inarguably feels more human and natural to interact this way, but it's very indirect, inefficient and error prone. is that the best experience for your users? maybe.

If you are honest and try to actually use one of these bots, you get something along the lines of this: https://blog.widgetic.com/the-first-website-1628a6a39649#.trpi7ogi4

(see photo at the end)

It seems people think that if we say, "Chatbots are the future" enough times, it will actually happen.

Where are edited pictures ??

Thanks for including Jack in your article, Matt!