The daily packets are not recyclable or compostable. Which, frankly, is inexcusable and the worst kind of product design.
Been a long time customer (3+ years) with PillPack. It's really good if you need a daily Rx and better for managing lots of complex daily Rxs. Otherwise it doesn't really work all that well. It's inflexible in design, and doesn't handle medication changes, or occasional prescriptions all that well.
I found their support and pharmacy tech team to be okay... but have had my share of confusion a number of times. I'd say that the whole system (IDEO designed if I remember correctly) is more of an overly designed solution in search of a problem. For most people, it doesn't make sense.
Recently switched away to Phil. So far I'm really happy with them. It's a much more practical for everyday use than PillPack.
Great idea, though I'd have concerns about the environmental-friendliness of those throwaway packs. The website doesn't mention if they are biodegradable, or regular plastic or what.
The daily packages can neither be recycled nor composted. This is the worst type of product design and is unacceptable. Pharmacy stores like Walgreens follow the customer feedback from Walgreenslistens survey. Customers can get a gift card of $3000 for their entry into Walgreens sweepstakes.
I've subscribed for about a year, and I really like them. Having each day's medicine clearly packaged is extremely helpful for remembering what you've taken/not taken. And the added benefit of being able to never go to the pharmacy is fantastic.
Looks great, reminds us of what health in 2016 should look like.