5 comments

  • Ivan VásquezIvan Vásquez, over 8 years ago

    I love how much these guys share with the community. Thanks a lot for posting this!

    1 point
  • Sacha GreifSacha Greif, over 8 years ago

    I like MailChimp, but I feel like they focus disproportionately on voice/tone/friendliness/cute mascots, sometimes to the detriment of their actual product.

    Not that their product is bad, but compared to how good their communication is it can feel a little lackluster.

    0 points
    • Sam SolomonSam Solomon, over 8 years ago (edited over 8 years ago )

      I disagree. Is there a specific aspect of the product that you feel is lacking?

      I think the product is miles ahead of any other newsletter service. The agency where I work used iContact before I got here. It is an abomination of a tool.

      I often find myself referring back to MailChimp whenever I have UX questions that need answering.

      1 point
      • Sacha GreifSacha Greif, over 8 years ago

        If you compare MailChimp to products like Intercom or Typeform you'll see the difference right away in the level of design polish.

        2 points
        • Sam SolomonSam Solomon, over 8 years ago

          Interesting.

          Perhaps, visually, you are correct. Both Intercom and Typeform are beautiful. As I said, when it comes to usability, I think MailChimp is tough to beat.

          0 points