This looks solid and the price point is compelling, even as a freelancer. It wasn't clear on first glance if I can have the user perform more than one task, however, which is often critical in more advanced flows.
Hi Jeff, thanks for your feedback! The tests have a written task description where you can give a task and/or ask questions if you like. For testers it’s really just one single task and that’s the reason why we can offer such reasonable prices.
That said, a typical video actually only lasts about 5 minutes and is not meant to answer all your usability questions, but just to keep you motivated to iterate on your task description as well as your website, and keep on improving your user’s experience over the long run.
Hope that makes sense to you :)
Looks good! Is there any way to define my target audience for testing?
thank you for your question. Since Userbrain is just starting, we are interested in how you'd like to define your target audience.
Just send me an email at firstname.lastname@example.org (or comment at DN if you prefer) and we'll see, what we could do for you.
Best wishes, Stefan from Userbrain
Hey Stefan, thanks for the answer.
No specific need right now, though being from Brazil I'd love a tool that allowed me to target non-english speakers.
Being able to recruit people to test on the platform would go a long way already — although I think UserTesting.com already does that.
Btw, what do you consider your main differentiation from them?
Thank you for your great question.
Before I give you the answer to that, I'd like to point out that UserTesting.com seems to care very deeply about recruiting the right people. They are offering an enterprise plan which let's me conclude that they are really focusing on the individual needs of their customers.
That said, I don't believe that Userbrain will offer very sophisticated ways to target specific users anytime soon. We don't do so right now, and it will probably take months (or even years) before we start experimenting with it. But it really depends on all the insights we gain during the upcoming weeks, and how they will influence our future decisions.
One thing we consider important, is the possibility to target people by language. You just build upon that believe and we'll be focusing on that as soon as we validate it as a true need of our customers. So thank you again for your first question for it already helped us a lot :)
And now back to your second question: what is the main differentiation between Userbrain and UserTesting.com?
In one sentence it's the fact that UserTesting.com is focused on on-demand testing (like all the other usability services I know), while Userbrain is focusing on proactive usability testing, which means to continually test whatever you're working on, without the urge of fixing usability issues as soon as possible.
Read more on this in our blog article Why Userbrain is different from other usability services: https://userbrain.net/blog/userbrain-is-different
I'd love to hear your thoughts about it and whether this answers your question or only raises new ones (which would be great too :)
Nice, like the "on demand" thing a lot. Will be on the lookout for support for other languages. cheers!
Thank you :)
Looks very interesting, but I prefer peek.usertesting.com
Hi Jaime, thanks for your comment!
The biggest difference to peek is that Userbrain is not about testing on demand, but was designed for making usability testing a habit, by getting videos at certain intervals.
Why? Because we think that there’s a big difference between what people want (fast on demand testing) and what people actually need (continuous feedback to incorporate usability testing into their workflows). It’s really based on (very) long-term thinking and that enables us to completely change the way people go about usability testing at the moment and transform it into a habit-forming activity.
Drop me a line, if you have any further questions :)