Lock Account After 4 Failed Tries. Good UX or Bad UX?(whoisjuan.substack.com)

3 years ago from Juan J. Ramirez, Another Designer

  • Jon DarkeJon Darke, 3 years ago

    I had this happen again today actually. I wanted to change my password on ring.com, as somehow the one in my password manager was out of sync. I tried 2 or 3 times first using the incorrect password manager stored credentials, then did a password reset via email, after which I was still locked out. Surely once a password reset has been confirmed the lock should be lifted automatically? Instead I need to wait an undefined period of time before trying again.

    1 point