I've only had experience with Usertesting.com to do unmoderated remote testing, and it was pretty good, the platform worked well, creating tests is intuitive and the pool of participants provided very useful and honest feedback.
They say it can be used for moderated tests and in depth interviews along with a number of other methods, but haven't had a chance to try it.
the only downside for us was that beyond the trial it was too expensive for our needs, £60,000 per year if I remember correctly.
I've only had experience with Usertesting.com to do unmoderated remote testing, and it was pretty good, the platform worked well, creating tests is intuitive and the pool of participants provided very useful and honest feedback.
They say it can be used for moderated tests and in depth interviews along with a number of other methods, but haven't had a chance to try it.
the only downside for us was that beyond the trial it was too expensive for our needs, £60,000 per year if I remember correctly.