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over 5 years ago from Bhargavi Kamakshivalli, Director of UX
I don't understand the hate that Jira gets, could you explain?
It is one of the most cumbersome and unintuitive applications you can find today. It is almost as if no designer ever touched it and they just crammed every feature on the same page forcing users to go through awkward and unintuitive processes to achieve the simplest tasks. Jira is incredibly powerful and it can do a lot, but because of how poorly it is designed, it also takes a lot of effort and patience to make use of it and I think this greatly devalues it.
To me, using Jira is kind of like trying to dig your garden with a 1920s excavator. Sure the excavator can do a lot but you also have to put up with a lot of shit to make use of its power.
Can you share an example of an unintuitive process?
this stupid toolbar with zero hierarchy
This thing is the epitome of lazy design. Never-used controls sit at the same level as extremely important things, like progressing the issue forward through the Agile process. Also, did anyone ask if pill controls are the correct display for buttons that let you move the issue through to the next stage of agile? Shouldn't they be separate buttons? Pill buttons look like nav, but those are not nav controls.
Those controls are at the same horizontal level because they are the main actions you can do with a story.
The pill control is used because 2 actions are "tied" together. What I mean with this and based on your screenshot, one of the main action s for this story is to "Assign" but there are more options related with Assign (that's why More is next to it). The other example is related with other main action: the complete phase which can be "Ready for Grooming" or "Close issue". Again, they are related, that's why it has a "pill control"
One thing is certain: JIRA is made for the type of user who wants to get stuff done, regardless of its interface. It has a lots of options and customization and users have to search around the screen for the correct option but as long it works, it's fine.
I understand why they're in the same level vertically. I don't understand why the Main Actions for a story are visually the same as every other less important action.
I also understand that those actions are "tied" together. But honestly, they do almost the opposite thing at most stages of the story. Why isn't the primary "move the story forward" more visually prominent? Why isn't there some kind of color clue to tell the user "Hey, this is what you should click on to progress the story." No, the developers only created 1 button style and they used it for everything. Lazy and bad.
I'm not saying that tool design and "pretty" app style design like you see on Dribbble are the same thing. Certainly a hugely work-focused tool like JIRA is going to not look super nice, thats ok. However, the sheer laziness in UI kills me and it makes the product a lot harder to use than it should be.
"Users have to search around the screen for the correct option"
"JIRA is made for the type of user who wants to get stuff done"
Doesn't that strike you as a fundamental flaw in the tool? I can be much more productive setting up a Kanban board in Trello because I don't have to expend mental energy figuring out the JIRA interface.
I don't think so; the "piece" is still the same, this is the only minus of my job, that I have to use JIRA daily! lol :)
I feel you. I found ways to make it more manageable - since I was the only designer at my last company, I could have it only show my issues and I was only responsible for moving them from backlog (my own backlog not the whole team's, since everything else was development related), to in progress and then to in QA, after which the PM would take over.
I can't remember where it is but you can customise the 'new issue' screen to have less than a million options.
Thanks for that tip Cristian, will look at this. Hopefully the "bold new brand" will affect the current product as well ;) so we'll suffer less.
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Does that mean they'll redesign that piece of shit Jira?