• Justin Delabar, almost 7 years ago

    I find it difficult to believe it was a bug. Since they use HubSpot, they'd need to call the HubSpot API to make it happen, which strongly suggests intentionality to me. To be fair, they seem to understand the severity of the issue and are acting appropriately.

    I find it particularly disappointing because I've been burned a couple times by their use of the annual/monthly pricing dark pattern (accidentally purchasing a full year subscription based on displayed single-month-only price). I don't think two instances of unfortunate functional behavior is necessarily indicative of the entire business, but it's seriously making me consider alternatives.

    3 points
    • Stephen OlmsteadStephen Olmstead, almost 7 years ago

      Justin- my promise to you is to post a full, transparent wrap of what happened here- looking to post technical replies direct from Engineering later today.

      Regarding annual/monthly plan stuff please hit me up at stephen@invisionapp.com. Would like to understand any opp to improve there and also hook you up with some free time on your existing plan for any inconvenience you experienced. A delightful experience with the solutions we offer is of paramount concern for us. If thats not happening, then we need to listen, take notes, improve AND do right by our mistakes. Thanks for your passion and encouragement to continue doing better- want to do right by you.

      4 points
    • Raudel EnriqueRaudel Enrique, almost 7 years ago

      I find it difficult to believe it as well, bug, or this happening at all. I'm glad this is not being ignored.

      2 points