• Dan WilkinsonDan Wilkinson, almost 7 years ago

    Correct. We were only made aware because the client we're currently dealing with made us aware. After chasing it up with IV support, they confirmed that's the case.

    1 point
    • Stephen OlmsteadStephen Olmstead, almost 7 years ago

      Hey sir- replied to your other comment as well, but wanted to let you know were all over this. I've pulled in support to clarify and we're 100% cranking on nullifying this behavior as well as better understanding what caused this to occur in the first place. Sure do appreciate you bringing this to our attention and giving us a chance to fix. Mea culpa.

      5 points
      • Ryan B, almost 7 years ago

        My guess as to what caused this in the first place is that somebody set it up to intentionally do this... I hope you don't try and come up with excuses about this if that is the case and just apologise.

        0 points