• Duke CavinskiDuke Cavinski, almost 7 years ago

    Shouldn't we just ask them to respond or remove this practice before just jumping ship? Seems like if I knee-jerked every time a product did something bad, I'd be living in a tent in Montana.

    12 points
    • Dan WilkinsonDan Wilkinson, almost 7 years ago

      I've been speaking to support, their only solution was:

      "we do have an open feature request for preventing marketing emails from being sent to clients who add comments to a share link."

      0 points
      • Stephen OlmsteadStephen Olmstead, almost 7 years ago

        Hey Dan- we are all hands deck on this one right now. This is NOT intended behavior at all. Moving to remove immediately and investigate how and why this managed to operate like this. Its not a good practice or behavior for anyone involved. Fuller response and summary coming once we've nuked this and gone through paces here internally. In the meantime- deepest apologies and know that we're cranking to nullify this issue.

        9 points
    • Stephen OlmsteadStephen Olmstead, almost 7 years ago

      Hey Steven, appreciate the vote of confidence. This is certainly a serious concern and we're treating it as such. Actively resolving this now with the team. Sure do appreciate your support as we learn from unintentional mistakes here.

      8 points