Thanks Mike. I did go the same route too, pretty forceful and just kept reiterating I wasn't interested in what was going to 'come' or what I could be doing.

I've emailed again to get confirmation. It's one thing to take all the money, then not deliver all that well. At least, could have given reasoning (which I know the founder did in some way in a post).

However, making it so difficult to get a refund seems totally off. It should be easy, just do it.