• Mike Small, over 7 years ago

    I received one a few months ago after my first attempt. I was pretty forceful in my email by being clear that they had not fulfilled their end, as the product was well over a year behind the initial promised release date, and still not even a beta test invite on the horizon for me. I think I was one of the first 5000 founding members. I basically said that I had lost all interest in using The Grid even if access was suddenly granted.

    Anyways Mark, I got the initial idea of how to form my cancellation email from this thread.

    Hope it works out for you bud!

    7 points
    • Mark JenkinsMark Jenkins, over 7 years ago

      Thanks Mike. I did go the same route too, pretty forceful and just kept reiterating I wasn't interested in what was going to 'come' or what I could be doing.

      I've emailed again to get confirmation. It's one thing to take all the money, then not deliver all that well. At least, could have given reasoning (which I know the founder did in some way in a post).

      However, making it so difficult to get a refund seems totally off. It should be easy, just do it.

      2 points
    • Johannes IppenJohannes Ippen, over 7 years ago (edited over 7 years ago )

      Hey Mark, I originally initiated the thread Mike is referring to after they initially refused my refund - in the end, I got my money back.

      However, this was before anybody would get their hands on The Grid, since you have been using it already, it mighy be more difficult now.

      Best of luck!

      1 point