Yeah, this entire issue should've been handled in private the first time you contacted them about this. Waiting for issues to make the rounds in our designer circles is not the way to go.
Since you're doing eCommerce stuff, I thought you'd be interested in CommerceJS (http://commercejs.com). I'm not affiliated with them, but they seem to be the most open of eCommerce solutions in that you can design absolutely everything. They also interface with Stripe and PayPal. I'm just getting started with their platform for a client site and I love it already.
Yeah, this entire issue should've been handled in private the first time you contacted them about this. Waiting for issues to make the rounds in our designer circles is not the way to go.
Since you're doing eCommerce stuff, I thought you'd be interested in CommerceJS (http://commercejs.com). I'm not affiliated with them, but they seem to be the most open of eCommerce solutions in that you can design absolutely everything. They also interface with Stripe and PayPal. I'm just getting started with their platform for a client site and I love it already.