• Clark WimberlyClark Wimberly, almost 8 years ago (edited almost 8 years ago )

    Really glad you added that update. The best customer service takes place in private, the first time around. It drives me absolutely bonkers when a company will only fix things once the screw up is so public.

    (Point of reference: I used to run a huge website and we'd constantly have issues with our host, MediaTemple. They'd ignore ticket after ticket and only respond when we tweeted at them (our account had a few hundred thousand followers). It realllllly rubbed me the wrong way, as you can see I'm still sour about it years later. Bah!)

    6 points