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Ask DN: Stripe is holding thousands for no explained reason

almost 8 years ago from Quintin Carlson, Designer @ Hologram

  • Aubrey JohnsonAubrey Johnson, almost 8 years ago

    Stripe support handled this like champs. I love that company. https://www.designernews.co/comments/205293

    0 points
    • wojtek w.wojtek w., almost 8 years ago

      No, they didn't.

      0 points
      • Aubrey JohnsonAubrey Johnson, almost 8 years ago

        k.

        They fixed within 30 minutes of this post and transferred his thousands. Someone was probably assigned the ticket and didn't know how to fix right away. Did he try to schedule a call with them? Doesn't look like it. They are historically very responsive.

        I lost access via 2FA last year and they took a few days to reply but someone called me and fixed it up. It's a company of PEOPLE, not a bot or some machine. Took a few days and this guy got his transfer completed. Read some of the paypal nightmares where they tie up tens or hundreds of thousands for shop owners with NO fixes.

        :Unrelated: - BestRes is a pretty sweet app. Nice!

        0 points