I can't upvote this enough. Thanks for coming out and saying that, Dirk. I completely agree with you. There's an old model of communication that goes something like:
As designers, our job is not only to encode products so that the our users have as little to decode as possible, but also to do reverse. Decoding the user feedback is also hugely important.
I can't upvote this enough. Thanks for coming out and saying that, Dirk. I completely agree with you. There's an old model of communication that goes something like:
Sender -> encoding -> message -> decoding -> recipient
As designers, our job is not only to encode products so that the our users have as little to decode as possible, but also to do reverse. Decoding the user feedback is also hugely important.