A brand is a lot like real estate property. Everything it puts out in the world, every addition it makes, can either either improve or hurt it's equity.
When there are disconnects, it hurts that brand's equity. You wouldn't want a Tuscan-style house with Zen garden in the courtyard.
Disconnects like this often confuse users. They're forced to relearn and reinterpret how this now fits within their brand. They start making comparisons and consider alternatives.
Gradual evolution of brand is commonplace and expected but this is a drastic change is a sterile direction for an otherwise fun, personable and approachable brand.
A brand is a lot like real estate property. Everything it puts out in the world, every addition it makes, can either either improve or hurt it's equity.
When there are disconnects, it hurts that brand's equity. You wouldn't want a Tuscan-style house with Zen garden in the courtyard.
Disconnects like this often confuse users. They're forced to relearn and reinterpret how this now fits within their brand. They start making comparisons and consider alternatives.
Gradual evolution of brand is commonplace and expected but this is a drastic change is a sterile direction for an otherwise fun, personable and approachable brand.