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almost 9 years ago from Ryan Murphy, Product Designer
Yeah, while I generally am a fan of the idea of solving non-first-world-problems with tech, I'm curious whether this will actually be useful. It will probably take at least a couple minutes to take out the app, make the request, get connected to someone, have them get to grips with the situation, then provide the help. For small things like reading something, I have to assume that blind people have already figured out a way to deal with it in order to have got this far in life, and I wonder whether providing a solution with a lengthy delay will be more efficient than what they were already doing. At the same time, I know absolutely nothing about blind peoples' challenges, so the above is total uneducated speculation. Would love to hear from a blind person on their perception of the utility of a tool like this!
That's exactly what I thought... Also I thought there might be a larger situation to improve, such as the living environment, which may not be solved by a new app. For example, while using this app to find out if the milk is expired or not, I'm more curious how blind people check the expiration date before buying it in the first place. Should there be a better or tactile design to improve that? (or maybe it's already done but not good enough? sorry for my lack of knowledge about it.) Overall I'm pretty excited and interested seeing more apps like this having empathy in mind!
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wow. i'd be really interested to see how this works on the blind person's end.